Refund policy

Privacy Policy – www.brabantiagh.com

1. Intended Audience

This Privacy Policy applies to all visitors to this website and any customers who create an account or interact with our systems (“you” and “your”).

 

2. Policy Purpose

Napev Limited (“we”, “our”, “us”), the authorized distributor of Brabantia in Ghana, values your privacy and is committed to protecting your personal information. This policy outlines how we collect, use, store, and protect information that identifies or is associated with a natural or juristic person.

Your Personal Information Includes:

• Data provided during registration (see section 5.1);

• Voluntary data you choose to provide.

Excludes:

• Anonymous or de-identified information;

• Statistical or publicly disclosed content from forums, blogs, or public platforms.

 

3. Acceptance of Terms

By accessing our website or registering an account, you accept this Privacy Policy in full. If you disagree, you must refrain from using our services.

 

4. Amendments

We may update this Privacy Policy periodically. Continued use of our website after such updates implies acceptance of the revised terms.

 

5. Data We May Collect

5.1 Registration or Purchase Information:

• Name, Company, Date of Birth, Gender

• Contact details, Billing/Shipping Address

• VAT Number, Email, Phone Numbers

• Account credentials, Preferences

5.2 Browser Data:

Our servers may collect IP addresses, browser details, device info, visit timestamps, screen resolution, and usage patterns.

5.3 Cookies:

We use cookies to enhance user experience. These may be session or persistent cookies for tracking preferences and improving functionality.

5.4 Tracking Pixels:

Our website may use pixels or beacons for analytics and marketing effectiveness, tracking user interactions anonymously or pseudonymously.

 

6. Consent

We collect personal data with your consent, in line with Ghana’s Data Protection Act, 2012 (Act 843).

 

7. Use of Data

Your data may be used to:

• Provide products/services

• Communicate offers, promotions, and news

• Improve user experience and site performance

  You may opt out of marketing communications at any time.

 

8. Disclosure of Information

8.1 With Affiliates:

We may share data with trusted affiliates and service providers for fraud prevention, payment processing, marketing, analytics, and delivery logistics.

8.2 Legal Obligations:

We may disclose data if required by law, court order, or governmental authority.

8.3 No Sale of Data:

We do not sell your personal data to third parties.

8.4 Aggregate Information:

We may share non-personal aggregated statistics for marketing or research.

8.5 Business Transfers:

In case of a business merger or acquisition, your data may be transferred. You may request deletion if you object to such transfer.

8.6 Internal Access:

Staff may access personal data solely to fulfill their duties and within the scope of their roles.

 

9. Data Security

We use industry-standard safeguards such as SSL encryption, firewalls, and secure hosting to protect your data.

 

10. Data Accuracy

You are responsible for keeping your personal information up to date. Contact us to update details if you are unable to do so online.

 

11. Data Retention

We retain personal data as necessary for service delivery or as required by law, and delete it securely once no longer needed.

 

12. Cross-Border Transfers

Your data may be stored or processed outside Ghana. By using our site, you consent to such transfers.

13. Third-Party Practices

We are not responsible for the data practices of third parties linked on our site. Please review their policies independently.

14. Contact Us

For privacy concerns or data-related queries, contact us via the Privacy option on our website’s contact form.

15. Legal Jurisdiction

This policy is governed by the laws of Ghana. Disputes arising shall be resolved in the courts of Ghana.

Severability:

If any provision is deemed invalid, the remainder shall remain enforceable, with the invalid part replaced by a valid provision reflecting the original intent.