Delivery
Delivery options
If you give the courier permission to leave your package at a specified location, please note that the driver is not required to verify whether the spot is secure or suitable for delivery.
By providing this authorisation, you accept all associated risks and are fully responsible for any loss or damage to the package once it has been delivered. Delivery to the specified location is done entirely at your own risk.
Your order may be delivered by different carriers, depending on the product and delivery location. While you can’t choose the carrier yourself, available delivery options will be shown at checkout and are based on the size and type of item ordered.
When all delivery options are available, you can choose from:
- Home Delivery (always available) – Delivered by Zippy or Napev Courier
- Pick-Up Point Delivery (available for smaller items) – Also handled by Zippy or Napev Courier
In most cases, shipping is free—but it depends on your order value, delivery method, and whether the item is under guarantee.
Here’s what you need to know:
- Free shipping applies to:
- Orders above GHS 500
- Orders containing guarantee articles
- For orders below GHS 500 that are not under guarantee, shipping charges apply based on your chosen delivery method.
For most orders, delivery within 1 to 2 working days is standard.
You’ll receive an email notification as soon as your order leaves our warehouse.
Write a clear and concise answer to guide your customers.
Change or cancel
If your order has been paid for and the status is showing as “Pending” (visible in your account if you ordered while logged in), or if you’ve already received your invoice, the order is considered final and will be shipped to the delivery address.
Changed your mind? The best option is to refuse the package upon delivery. The carrier will return it to us, and once we’ve received it, we’ll process your refund as soon as possible.
Unfortunately, not through the Brabantia webshop. To protect your personal data, orders can no longer be modified once placed.
However, once your order has been handed over to the carrier, you’ll receive an email with tracking details. From there, you may have the option to choose a different delivery address or time directly through the carrier’s system.
Unfortunately, no. To protect your personal data, we’re unable to modify orders once they’ve been placed.
Need to add more items? No problem—you’re welcome to place a second order at any time.
Delivery problems
If no one is available during the first delivery attempt, don’t worry—you’ll receive a notification from the carrier by note and/or email. The notification will let you know where your order is and what happens next.
Possible options include:
- A second delivery attempt the following day
- Delivery to a neighbour
- Delivery to a nearby pickup point
Sometimes, delays can happen—either in our warehouse or with the delivery carrier. If you’re unsure whether your order is still on its way, here’s what you can check:
- Delivery address: Double-check that the shipping address you entered is correct. You’ll find this in your shipping confirmation email.
- Your mailbox: Look for a note from the carrier. If you weren’t home, your order may have been delivered to a neighbour or a pickup point, or the carrier may plan a second delivery attempt. The note will indicate what action was taken.
Still haven’t received your order, or think it might be returning to our warehouse? Please contact us, and we’ll be happy to help.
We’re sorry to hear that—and it’s definitely not the experience we aim to provide.
Delays can sometimes happen due to unforeseen circumstances.
For the most up-to-date status, please check the delivery details in your shipping confirmation email.
If your order is taking longer than expected, or something seems unusual, don’t hesitate to contact us. We’re here to help.
It’s possible that your order may be delivered in two separate shipments. If so, you’ll receive two separate delivery notifications. The second part typically arrives within 1 to 2 days after the first.
If you’ve only received one delivery update, or if it’s been more than two days since the first delivery, something may have gone wrong. Please contact us, and we’ll look into it for you.
We guarantee quality
All Brabantia products have been developed, produced and tested based on a high quality standard. Depending on the type of product, you are entitled to a 2, 3, 5 or 10-year warranty.
Brabantia and Weforest collaboration
Brabantia has been working with WeForest since 2014. When you buy a dryer or drying rack, you are supporting the planting of more trees. Thus, more than 2.8 million trees have now been planted in the Amhara and Desa'a regions of Ethiopia and in Burkina Faso.
Cradle to cradle
More than 500 of our products have been awarded a Cradle-to-Cradle certificate at the Bronze level and 200 products even at the Silver level! This means 83% of the products we produce ourselves (and 45% of our entire range) are Cradle to Cradle Certified®.
b corp certification
Official B Corp certification for Brabantia from 2023. B Corps are companies recognised for their positive impact on people and the environment. This certification is in line with our goal of moving towards 100% circular design by 2035.